We’ve compiled answers to the most common questions to make your booking process simple and stress-free. If you need more help, our support team is always ready to assist you directly.
You can book directly through our website by selecting your preferred villa, checking availability, and following the on-screen instructions. For a faster process or custom requests, feel free to contact our team via WhatsApp or our contact form.
Yes, in most cases we accept a deposit to secure your booking. The balance is due before check-in. Deposit terms vary by villa and will be clearly stated before confirmation.
We recommend booking at least 2–4 weeks in advance, especially during school holidays, public holidays, or peak travel months.
You will receive detailed self-check-in instructions via WhatsApp or email before your arrival. Most villas use digital locks or key drop arrangements. Our team will also be on standby if you need assistance during check-in.
Select villas are pet-friendly. Please contact us before booking if you plan to bring pets so we can recommend suitable villas and clarify pet-related terms.
Some pet-friendly villas may require a refundable deposit or additional cleaning fee. This will be communicated clearly during booking.
We accept:
Depending on the villa, either a deposit or full payment is required to confirm your booking. Final payment must be completed before check-in.
Yes, all transactions are documented and an official receipt will be emailed or sent via WhatsApp after payment.
To ensure a comfortable and high-quality environment for all our guests, a refundable security deposit of RM 1,000 is required prior to check-in.
Why we collect this: This deposit helps us protect our home’s facilities and encourages a clean, respectful stay for everyone.
Full Refund: Rest assured, the deposit will be refunded in full within 2-3 working days after your check-out, provided there are no damages, missing items (such as towels or decor), or excessive mess.
Deduction Criteria: Deductions will only occur in the event of property damage, lost items, smoking indoors, or if the unit is left in a state that requires professional deep cleaning.
Thank you for your understanding and for treating our home as your own. We wish you a wonderful stay!
🔴 Guests are not allowed to cancel or change the reservation within 30 days of the check-in date, or else 100% of the deposit will be forfeited.
🟠 If the guest cancels the reservation after the deposit has been made, a processing fee of 50% of the deposit will be charged.
🟡 If the guest changes the reservation date after confirming the deposit, a 10% processing fee of the total rental will be ccharge.
✨Dear customer,
after you make a reservation, we will reserve your time and refuse the rest customers who asking same date to you , so we hope you can understand and come to the appointment as usual❤️
☺️Wish you a pleasant stay.☺️
THE END